Warranty Policy

HORECAPOINT WARRANTY SUPPORT

Warranty Policy & Claim Support

Horecapoint provides limited warranty support for eligible commercial kitchen equipment. Warranty coverage applies to eligible manufacturing, electrical and functional defects, subject to purchase verification, product condition and technical assessment.

STANDARD WARRANTY 6 Months

Applicable on eligible products and covered components under Horecapoint warranty terms.

6 Month Limited Warranty Applicable to eligible covered components and defects.
Purchase Verification Original invoice or order details are required.
Technical Assessment Claims are reviewed before warranty approval.
Warranty Process

How Horecapoint Warranty Works

Warranty support is provided after verifying the purchase date, applicable warranty period, product condition and the reported issue.

01Keep Your Invoice

Keep your original Horecapoint order number or invoice safely, as it is required for warranty verification.

02Submit the Issue

Register or submit a claim with your product, order and issue details.

03Technical Assessment

Photos, videos, testing details or troubleshooting may be requested to identify the reported issue.

04Applicable Resolution

After assessment, eligible claims may receive technical support, covered spare parts or another applicable warranty solution.

Coverage Details

What Is Covered & Not Covered

Coverage depends on the product, component, operating conditions and technical assessment of the reported issue.

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What May Be Covered Subject to eligibility and technical verification
  • Eligible manufacturing defects affecting normal machine operation.
  • Motor failure caused by an eligible manufacturing or internal functional defect.
  • Heating coil failure under normal operating conditions.
  • Thermostat failure confirmed as an eligible component defect.
  • Heating element failure under normal usage and recommended operating conditions.
  • Compressor failure on applicable equipment, subject to technical assessment.
  • Carbon components where failure is confirmed as an eligible product defect.
  • Regulators where an eligible internal functional defect is confirmed.
  • Other eligible major electrical or mechanical components confirmed defective by the support team.
  • Technical troubleshooting and warranty support for eligible product issues.
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What Is Not Covered Wear items, maintenance, consumables and external damage
  • Gas filling, gas refilling or routine gas-related servicing.
  • Non-stick plates, non-stick surfaces and coating deterioration caused by usage.
  • Teflon coating, Teflon re-coating, peeling, scratches or normal coating wear.
  • Minor electrical or routine wear components such as capacitors, bushes and similar small parts.
  • Physical damage, dents, cracks, broken parts or scratches occurring after delivery.
  • Damage caused by misuse, overheating, overloading, negligence or improper operation.
  • Voltage fluctuation, short circuit, incorrect power supply or external electrical damage.
  • Incorrect installation, improper wiring, improper gas connection or unsuitable setup.
  • Normal wear and tear, cleaning, maintenance, servicing and consumable replacement.
  • Damage caused by moisture, water, fire, pests, insects or other external environmental factors.
  • Products dismantled, altered, modified or repaired by an unauthorised person.
  • Damage caused by using equipment outside its recommended operating conditions.
EXTENDED WARRANTY 12 Months
OPTIONAL EXTENDED COVERAGE

Extended Warranty Up to 12 Months From Purchase

If an extended warranty was purchased for the product, eligible warranty coverage may continue for up to 12 months from the original date of purchase. Extended coverage remains subject to the applicable warranty conditions, exclusions and technical assessment.

Extended Warranty Invoice Required:Customers claiming under the extended warranty must provide both the original product purchase invoice/order details and the separate extended warranty invoice or bill.
Warranty Registration & Claims

How to Register or Claim Warranty

Use the Horecapoint Warranty Registration & Claim page and provide the required purchase, product and issue information.

1. Submit Details

Enter your order number, invoice details and product information.

2. Verification

Purchase date and applicable warranty eligibility are verified.

3. Technical Review

Photos, videos or troubleshooting information may be requested.

4. Resolution

Applicable warranty support is provided after technical assessment.

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Important

Submission of a warranty claim does not automatically mean the claim is approved. Claims are subject to invoice verification, warranty-period verification and technical assessment.

HORECAPOINT WARRANTY SUPPORT Register your product or submit a warranty claim

Keep your invoice, product information and supporting photos or videos ready before submitting your warranty request.

Register / Claim Warranty →