HORECAPOINT SHIPPING & DELIVERY

From Our Warehouse to Your Kitchen.

Commercial kitchen equipment needs the right preparation, packing and logistics method. Horecapoint manages each order according to the machine's size, weight, destination and delivery requirement.

YOUR DELIVERY JOURNEY Horecapoint Warehouse → Your Kitchen

NORMAL DELIVERY 2–9 Days Approx. working days

FAST DELIVERY Same-Day Delivery Available for selected products & locations

HORECAPOINT
WAREHOUSE

YOUR
KITCHEN

AFTER YOU PLACE THE ORDER

What Happens After Placing Your Order?

Your machine passes through a simple preparation and dispatch process before starting its journey.

Order Confirmed Order and applicable payment details are verified.

Product Checked Model and physical condition are checked.

Product Tested Basic functional testing is completed where applicable.

Safe Packing Packing is selected based on machine size and weight.

Dispatched Shipment is handed to the selected logistics partner.

Tracking Shared Courier or transport information is shared where available.

Packing According to the Equipment

Depending on the machine, suitable cartons, foam, cushioning, protective wrapping, edge protection or other appropriate packing materials may be used.

DELIVERY TIMELINE

When Should You Expect Your Order?

Delivery time depends on the destination, product size, shipping method and logistics service availability.

2–9 Working Days

Normal Delivery Estimate

Most orders are normally delivered within approximately 2–9 working days. Delivery time may vary based on destination, machine size, courier or transport connectivity and local serviceability.

Destination Based Product Size Based Courier / Transport Based

Same-Day Delivery for Selected Products

Same-day delivery may be available for selected products and locations depending on stock availability, product location and delivery-service availability. Please confirm availability before ordering.

SELECTED PRODUCTS

Delivery dates are estimates and may vary because of courier schedules, transport operations, holidays, weather, destination serviceability or circumstances outside Horecapoint's reasonable control.

HOW YOUR EQUIPMENT TRAVELS

Delivery Methods

The right shipping method is selected based on the machine's size, weight and delivery location.

DIRECT TO YOUR DOOR

Courier Door Delivery

Smaller and medium-size equipment may be delivered directly to your address through courier partners wherever door-delivery service is available.

Courier → Your Door

Heavy Equipment → Transport Hub

LARGE & HEAVY EQUIPMENT

Surface Transport

Larger and heavier commercial kitchen equipment may be shipped through surface transport or cargo services that are better suited for handling large machines.

TRANSPORT COLLECTION

Transport Godown Pickup

Where direct door delivery is unavailable, the shipment may arrive at the nearest transport office or godown.

Please arrange collection within 1 day of receiving arrival information. Delayed collection may result in applicable storage or transport charges.

Godown → Customer Collection

WHEN YOUR EQUIPMENT ARRIVES

Check Your Equipment Before Using It

A few simple checks after delivery help confirm the product condition and identify transportation issues early.

STEP 01 Inspect the Outer Packing

Check the outer carton, wrapping or transport packaging for visible damage.

✓

STEP 02 Record the Unboxing

Record a clear video while opening the shipment.

✓

STEP 03 Verify Model & Accessories

Confirm the received product and supplied accessories match the order.

✓

STEP 04 Inspect the Machine

Check the equipment body, panels and controls for transportation-related damage.

✓

STEP 05 Confirm Power / Gas Requirements

Check the correct voltage, electrical connection or gas specification before operating the machine.

✓

STEP 06 Report Major Transit Damage

Contact Horecapoint promptly if major transportation damage is found.

Keep Your Phone Ready Before Opening the Package

A complete unboxing video from the sealed package until the machine is fully visible is strongly recommended, especially if major transportation damage is discovered.

TRANSIT DAMAGE

Minor Marks & Major Transportation Damage

The available resolution depends on the severity and functional impact of the transportation damage.

MINOR / COSMETIC

Minor Transit Marks

Third-party courier or transport handling may occasionally result in small dents, scratches, bends or cosmetic marks.

Minor physical damage that does not prevent normal operation does not qualify for complete machine replacement or return.

MAJOR / UNUSABLE

Major Transportation Damage

If verified transport damage leaves the equipment substantially damaged and unusable, Horecapoint will review the available evidence.

Depending on confirmed damage, resolution may include replacement of a major damaged component or the complete machine.

3 DAYS

Report Transit Damage Within 3 Days

Transit damage must be reported within 3 days of receiving or collecting the equipment. Please provide clear photos of the outer packaging, shipping label and damaged product. A clear unboxing video is strongly recommended.

TRACK YOUR ORDER

Follow Your Shipment After Dispatch

Depending on the logistics partner, available courier tracking, transport LR / consignment or shipment information may be provided after dispatch.

Horecapoint → Your Delivery Location Shipment Journey

Dispatched Left Horecapoint

Tracking Shared Courier / LR details

In Transit Moving to destination

Delivered Order received

Tracking availability depends on the courier or transport partner used for the shipment.

Track Your Order →

HORECAPOINT DELIVERY SUPPORT

Need Help With Your Shipment?

Contact our team for questions about dispatch, courier, transport, tracking or delivery.

Call Horecapoint Email Support