Terms And Conditions

  1. Introduction

Welcome to Horecapoint.in, a website operated by Horecapoint.

These Terms and Conditions govern your access to and use of Horecapoint.in and your purchase of products through the website. By accessing or using Horecapoint.in, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

  1. Business Information

Website / Brand Name: Horecapoint.in
Registered Business Name: Horecapoint
Business Address: Hyderabad, Telangana, India
Customer Care Email: support@horecapoint.in
Contact Number: 90002 18604
Website: Horecapoint.in

Horecapoint.in is an online platform operated by Horecapoint for the sale and supply of commercial kitchen equipment, bakery equipment, hotel and restaurant equipment, catering equipment, and related products.

  1. Use of the Website

By using Horecapoint.in, you agree that you will:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information when creating an account or placing an order.
  • Not misuse, damage, disrupt, or attempt to gain unauthorized access to the website.
  • Not use the website for fraudulent, unlawful, or unauthorized activities.
  • Not copy, reproduce, distribute, or commercially exploit website content without prior written permission.
  1. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, and availability displayed on Horecapoint.in are accurate.

Product images may vary slightly from the actual product due to photography, lighting, screen settings, packaging changes, or manufacturer updates.

Product specifications, dimensions, features, colours, materials, and other details may be changed by manufacturers or suppliers without prior notice.

  1. Product Prices and Taxes

Prices displayed on Horecapoint.in may change without prior notice.

Applicable taxes will be displayed or included in the price as indicated on the website.

Where applicable, additional charges such as shipping, transportation, installation, unloading, or other service charges may apply and will be communicated to the customer.

  1. Orders and Order Acceptance

When you place an order on Horecapoint.in, you are submitting a request to purchase the selected product.

An order is subject to confirmation by Horecapoint based on product availability, pricing, payment confirmation, delivery location, and other applicable factors.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment failure or payment issues.
  • Incorrect or incomplete customer information.
  • Delivery restrictions.
  • Suspected fraudulent or unauthorized transactions.

If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable Refund and Cancellation Policy.

  1. Payment

Payments may be made using the payment methods made available on Horecapoint.in.

Customers agree to provide accurate billing and payment information.

Horecapoint is not responsible for delays, errors, or failures caused by third-party payment gateways, banks, or financial institutions.

  1. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated to the customer.

Delivery timelines may vary depending on product availability, delivery location, transport or courier services, manufacturer timelines, installation requirements, and circumstances beyond our reasonable control.

For heavy commercial kitchen equipment, delivery and transportation arrangements may differ from standard courier delivery.

Customers are advised to inspect products at the time of delivery and report visible damage, shortage, or delivery-related issues to customer care as soon as reasonably possible.

  1. Installation

Installation availability and charges may vary by product and location.

Unless specifically stated on the product page or order confirmation, installation is not automatically included with every purchase.

Any electrical, plumbing, civil, gas, ventilation, or site-preparation work required before installation may be the customer’s responsibility unless otherwise agreed in writing.

  1. Cancellation, Returns and Refunds

Order cancellation, returns, replacements, and refunds are subject to the applicable Cancellation, Return & Refund Policy of Horecapoint.in.

Certain commercial kitchen equipment, customized products, made-to-order products, specially manufactured products, or products procured specifically for a customer may have different cancellation or return conditions.

Customers should review the applicable cancellation, return, and refund terms before placing an order.

  1. Warranty

Where a product carries a manufacturer’s warranty, the warranty will be subject to the terms and conditions specified by the respective manufacturer.

Warranty coverage may not include damage or failure caused by improper installation, incorrect electrical supply, misuse, negligence, unauthorized repair or modification, normal wear and tear, accidental damage, or failure to follow operating instructions.

Customers should retain their invoice and purchase documents for warranty claims.

  1. Intellectual Property

All content on Horecapoint.in, including the website design, logo, brand name, text, product descriptions, images, graphics, videos, software, and layout, is owned by or licensed to Horecapoint Store or its respective licensors, unless otherwise stated.

No content may be copied, reproduced, modified, published, distributed, or commercially exploited without prior written permission.

  1. User Accounts

If you create an account on Horecapoint.in, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

We reserve the right to suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms and Conditions.

  1. Third-Party Services

Horecapoint.in may use third-party services including payment gateways, courier and transport providers, communication services, analytics services, hosting providers, and other service providers.

We are not responsible for the independent policies, actions, delays, or technical failures of third-party service providers.

  1. Website Availability

We aim to keep Horecapoint.in available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Horecapoint shall not be liable for indirect, incidental, special, or consequential losses arising from the use of Horecapoint.in or the purchase or use of products sold through the website, except where such liability cannot legally be excluded.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

  1. Privacy

Your use of Horecapoint.in is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, communicate with customers, improve our services, and comply with applicable legal requirements.

  1. Cookies

Horecapoint.in may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide relevant services.

  1. Reviews, Comments and User Content

Where Horecapoint.in allows customers to submit reviews, comments, photographs, feedback, or other content, the user is responsible for the content submitted.

Users must not submit content that is unlawful, defamatory, abusive, offensive, misleading, fraudulent, or infringes the rights of another person or business.

Horecapoint reserves the right to remove content that violates these requirements or applicable law.

  1. Changes to These Terms

Horecapoint reserves the right to modify or update these Terms and Conditions from time to time.

Changes will become effective when published on Horecapoint.in.

Continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of Horecapoint.in or a transaction with Horecapoint Store shall be subject to the jurisdiction of the competent courts having jurisdiction over the business.

  1. Contact Us

For questions, complaints, order-related enquiries, returns, refunds, warranty matters, or other customer-care requests, please contact: Horecapoint

Website: Horecapoint.in
Business Address: Hyderabad, Telangana, India
Customer Care Email: support@horecapoint.in
Contact Number: 90002 18604