Privacy Policy

Privacy Policy

Last Updated: 12 Feb 2026

Welcome to Horecapoint.in.

Horecapoint is operated by Horecapoint, Hyderabad, Telangana, India.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use our website, place an order, contact us, or interact with our marketing channels.

By using Horecapoint.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business information when you use our website or communicate with us.

This may include:

  • Full name

  • Email address

  • Phone or mobile number

  • Billing address

  • Shipping address

  • City, state, PIN code and country

  • Company or business name

  • GST number, if provided

  • Order details

  • Product enquiry details

  • Payment status and transaction reference information

  • Delivery and tracking details

  • Warranty and service information

  • Customer support messages

  • Account login and registration details

  • Information submitted through contact forms, enquiry forms, quotation forms or warranty forms

  • IP address

  • Browser and device information

  • Website activity

  • Advertising and analytics information

  • Cookie and tracking information

We may also receive information from payment providers, courier companies, advertising platforms and other service providers used to operate our business.

2. How We Use Your Information

We may use your information for purposes including:

  • Processing and confirming orders

  • Processing payments

  • Shipping and delivering products

  • Providing order tracking updates

  • Generating invoices and GST invoices

  • Creating and managing customer accounts

  • Processing warranty claims

  • Providing after-sales and spare support

  • Responding to enquiries

  • Providing quotations

  • Contacting customers regarding orders or services

  • Preventing fraud and unauthorized transactions

  • Maintaining website security

  • Improving our website and customer experience

  • Analyzing website traffic and performance

  • Measuring advertising performance

  • Showing relevant advertisements

  • Marketing our products and services

  • Complying with legal, tax and regulatory obligations

3. Customer Account Information

Customers may create an account on Horecapoint.in.

When an account is created, we may store:

  • Name

  • Email address

  • Phone number

  • Billing and shipping information

  • Order history

  • Account creation information

  • Login-related information

Customers are responsible for keeping their password and login credentials confidential.

4. Order and Checkout Information

When you place an order through Horecapoint.in, we collect the information necessary to complete your purchase.

This may include:

  • Customer name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • GST number where provided

  • Products ordered

  • Order value

  • Payment method

  • Delivery information

This information may be shared with payment gateways, courier companies and other providers necessary to complete your transaction.

5. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

We do not intend to directly store complete debit card or credit card details where the payment is securely processed by an authorized third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies.

6. WhatsApp Communications

Horecapoint use WhatsApp to communicate with customers.

WhatsApp may be used for:

  • Product enquiries

  • Quotations

  • Order confirmations

  • Payment-related communication

  • Shipping updates

  • Delivery updates

  • Customer support

  • Warranty assistance

  • After-sales service

  • Promotional messages, where permitted

When you contact us through WhatsApp, your phone number, profile information and communication history may also be processed by WhatsApp according to its own privacy policies.

We may send promotional WhatsApp messages only where permitted under applicable requirements.

You may request to stop receiving promotional WhatsApp messages at any time.

Transactional messages necessary for an existing order or customer-service request may still be sent.

7. Facebook and Instagram

Horecapoint uses Facebook and Instagram for advertising, marketing, product promotion and customer communication.

We may use Meta advertising tools such as the Meta Pixel or similar technologies where configured.

These tools may collect information including:

  • Website visits

  • Pages viewed

  • Product interactions

  • Advertisement clicks

  • Device information

  • Browser information

  • Purchases or conversions

This information may be used to:

  • Measure advertisement performance

  • Improve advertising campaigns

  • Understand customer behaviour

  • Create advertising audiences

  • Display more relevant advertisements

Meta may process this information according to its own privacy practices and policies.

8. Google Ads

Horecapoint may use Google Ads to advertise our products and services.

Google advertising technologies may collect information about:

  • Website visits

  • Advertisement interactions

  • Device and browser details

  • Conversion activity

  • Product page activity

  • Purchases or enquiries

We may use this information for:

  • Conversion tracking

  • Advertising measurement

  • Campaign optimization

  • Remarketing

  • Audience creation

  • Showing relevant advertisements

Google may process this information according to its own privacy policies and advertising terms.

9. Google Merchant Center

Horecapoint uses or may use Google Merchant Center to display product information through Google Shopping and other Google services.

Information supplied to Google Merchant Center may include:

  • Product names

  • Product descriptions

  • Product prices

  • Product images

  • Availability

  • Shipping details

  • Website links

  • Return and refund information

  • Business and customer-service information

Google may process information according to its applicable policies and terms.

10. Cookies and Tracking Technologies

Horecapoint.in may use cookies and similar technologies.

Cookies may be used for:

  • Shopping cart functionality

  • Checkout functionality

  • Customer login

  • Account sessions

  • Website security

  • Saving preferences

  • Website analytics

  • Advertising measurement

  • Conversion tracking

  • Remarketing

  • Improving website performance

Some cookies are essential for the website to function correctly.

Other cookies may be used by third-party services such as Google or Meta.

Where required, users may be provided with options to control non-essential tracking or advertising cookies.

You may also disable cookies through your browser settings.

Please note that disabling essential cookies may affect shopping cart, login or checkout functionality.

11. Marketing Communications

Horecapoint may use contact information for marketing where permitted.

Marketing communication may be sent through:

  • WhatsApp

  • Email

  • Telephone

  • SMS, where used

  • Facebook

  • Instagram

  • Google advertising platforms

Marketing communications may include:

  • New product information

  • Offers

  • Discounts

  • Promotions

  • Product recommendations

  • Business updates

You can request to stop promotional communication at any time.

Opting out of marketing communication does not prevent us from sending necessary order, payment, delivery, warranty or customer-service messages.

12. Information Sharing

Horecapoint does not sell customer personal information.

We may share information with trusted third parties when necessary for operating our business.

These may include:

  • Payment gateways

  • Banks and payment providers

  • Courier and logistics companies

  • Website hosting providers

  • WooCommerce-related service providers

  • Email service providers

  • WhatsApp-related providers

  • Google

  • Meta, including Facebook and Instagram

  • Analytics providers

  • Security providers

  • Accounting and tax service providers

  • Government or legal authorities where required by law

We aim to share only the information reasonably necessary for the relevant service.

13. Shipping and Courier Partners

When an order is shipped, customer information may be shared with courier or logistics companies.

This may include:

  • Customer name

  • Phone number

  • Shipping address

  • Order reference

  • Delivery instructions

Courier companies may use this information to complete delivery and provide tracking updates.

14. GST Information

Customers may optionally provide GST information for business purchases.

We may use GST information for:

  • GST invoice generation

  • Accounting

  • Tax compliance

  • Business records

  • Customer requests relating to invoices

GST and invoice records may be retained where required for legal, accounting or taxation purposes.

15. Data Security

We take reasonable steps to protect customer information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Modification

  • Disclosure

Our website uses HTTPS security for supported website connections.

However, no online system can guarantee complete security.

Customers should keep their account passwords confidential and avoid sharing OTPs or account credentials with others.

16. Data Retention

We retain information for as long as reasonably required for:

  • Order processing

  • Customer service

  • Warranty support

  • Accounting

  • Taxation

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

  • Business record keeping

Some information may be retained for longer periods where required by applicable law.

17. Your Rights and Choices

Subject to applicable law, customers may contact us to:

  • Request access to their personal information

  • Correct inaccurate information

  • Update personal information

  • Request deletion where legally permitted

  • Withdraw marketing consent

  • Opt out of promotional communication

  • Raise concerns about privacy

  • Request information about how their data is used

Some information may need to be retained for legal, accounting, taxation, fraud-prevention or contractual reasons.

18. Password and OTP Security

Horecapoint may use email OTP or other verification methods for account security.

Customers should never share:

  • Passwords

  • OTP codes

  • Account login details

  • Payment verification information

Horecapoint representatives will not ask customers to disclose their complete account password.

19. Third-Party Websites and Services

Our website may contain links to third-party websites and services.

These may include:

  • Payment gateways

  • Social media websites

  • Courier websites

  • Advertising platforms

  • Other external services

Horecapoint is not responsible for the privacy practices or content of third-party websites.

Customers should review the applicable third-party privacy policies before submitting personal information.

20. Children’s Privacy

Horecapoint primarily sells commercial kitchen and HORECA equipment to businesses and adult customers.

Our services are not intended for children, and we do not knowingly collect children’s personal information for marketing purposes.

21. Changes to This Privacy Policy

We may update this Privacy Policy when required due to:

  • Changes to our website

  • Changes to our business

  • Changes to advertising platforms

  • Changes to service providers

  • Changes in applicable laws or requirements

Any updated Privacy Policy will be published on Horecapoint.in.

The date at the top of this page will indicate when the policy was last updated.

22. Contact Information

If you have questions regarding this Privacy Policy or the way Horecapoint handles personal information, please contact us.

Horecapoint
Operated by Horecapoint
Hyderabad, Telangana, India

Customer Care: +91 90002 18604
Email: support@horecapoint.in
Website: Horecapoint.in

For privacy-related requests, please provide enough information for us to identify your request and respond appropriately.